Self-Service Equipment System

MuRong SES

An Open Multi-Vendor Self-Service Equipment System

The
Challenges

With the accelerated digital transformation of global finance and the expanding diversity of cash service scenarios, bank self-service systems have evolved from simple deposit and withdrawal terminals into sophisticated financial service platforms. These now integrate a range of services, including cash transactions, interbank transfers, multi-currency exchanges, and public utility payments. Consequently, banks increasingly rely on highly available, broadly compatible, and multimodal interactive self-service systems to enhance customer experience and service efficiency.
However, bank self-service equipment systems currently encounter several critical challenges. First, outdated technical architectures mean numerous self-service devices still depend on legacy systems, leading to extended cycles for hardware upgrades and software iterations. Second, closed system architectures present difficulties in achieving rapid compatibility and integration across diverse equipment types and manufacturers. Finally, legacy systems often lack adequate support for innovative services such as mobile appointment scheduling, QR code-based withdrawals, and advanced fund transfers. These technical constraints not only drive-up maintenance costs but also degrade the customer experience, hindering service innovation and restricting business expansion.

Self-Service Equipment System

MuRong SES

An Open Multi-Vendor Self-Service Equipment System

The
Challenges

With the accelerated digital transformation of global finance and the expanding diversity of cash service scenarios, bank self-service systems have evolved from simple deposit and withdrawal terminals into sophisticated financial service platforms. These now integrate a range of services, including cash transactions, interbank transfers, multi-currency exchanges, and public utility payments. Consequently, banks increasingly rely on highly available, broadly compatible, and multimodal interactive self-service systems to enhance customer experience and service efficiency.
However, bank self-service equipment systems currently encounter several critical challenges. First, outdated technical architectures mean numerous self-service devices still depend on legacy systems, leading to extended cycles for hardware upgrades and software iterations. Second, closed system architectures present difficulties in achieving rapid compatibility and integration across diverse equipment types and manufacturers. Finally, legacy systems often lack adequate support for innovative services such as mobile appointment scheduling, QR code-based withdrawals, and advanced fund transfers. These technical constraints not only drive-up maintenance costs but also degrade the customer experience, hindering service innovation and restricting business expansion.

news
MuRong SES

Leveraging deep industry expertise and market insights, MuRong Technology introduces an innovative solution: the MuRong Self-Service Equipment System (MuRong SES).

MuRong SES utilizes a distributed microservices architecture designed for high scalability, openness, and agile development, significantly reducing time-to-market for new functionalities. The system enables seamless integration with a broad range of self-service devices, including ATMs, cash deposit machines (CDMs), and cash recycling systems (CRS). This approach effectively addresses technical bottlenecks, allowing banks to transition smoothly from legacy technologies to advanced solutions. MuRong SES offers a comprehensive self-service equipment management solution, featuring core modules such as terminal management, transaction processing, risk control, dispute resolution, and channel gateway management. The platform supports centralized control of diverse self-service devices, enabling remote maintenance and real-time operational monitoring. It efficiently handles complex business processes, such as cross-border transactions and multi-currency exchanges, automates transaction dispute management, and provides rapid integration with mainstream payment channels and equipment from multiple vendors. Furthermore, MuRong SES employs a modular design, effectively catering to the diverse requirements of banks. This design significantly enhances service capabilities, elevates customer experience, and substantially improves overall operational efficiency.

news
MuRong SES

Leveraging deep industry expertise and market insights, MuRong Technology introduces an innovative solution: the MuRong Self-Service Equipment System (MuRong SES).

MuRong SES utilizes a distributed microservices architecture designed for high scalability, openness, and agile development, significantly reducing time-to-market for new functionalities. The system enables seamless integration with a broad range of self-service devices, including ATMs, cash deposit machines (CDMs), and cash recycling systems (CRS). This approach effectively addresses technical bottlenecks, allowing banks to transition smoothly from legacy technologies to advanced solutions. MuRong SES offers a comprehensive self-service equipment management solution, featuring core modules such as terminal management, transaction processing, risk control, dispute resolution, and channel gateway management. The platform supports centralized control of diverse self-service devices, enabling remote maintenance and real-time operational monitoring. It efficiently handles complex business processes, uch as cross-border transactions and multi-currency exchanges, automates transaction dispute management, and provides rapid integration with mainstream payment channels and equipment from multiple vendors. Furthermore, MuRong SES employs a modular design, effectively catering to the diverse requirements of banks. This design significantly enhances service capabilities, elevates customer experience, and substantially improves overall operational efficiency.

why choose
MuRong SES ?

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Cost Reduction

Cost Reduction

• Real-time remote operation and maintenance (O&M) significantly reduce manual inspections, minimize downtime through proactive fault analysis, and automatic repairs, thereby lowering maintenance costs.
• Centralized multi-vendor device management minimizes labor demands through a unified management platform.

Enhanced Transaction Security

Enhanced Transaction Security

• Integrated risk control engines provide dynamic monitoring capabilities, promptly identifying and preventing fraudulent activities and security breaches.

Superior User Experience

Superior User Experience

• Facilitates innovative transaction methods such as QR code withdrawals, mobile appointment-based transactions, and cardless services, streamlining operations and boosting user satisfaction.
• Combines intuitive voice interaction with visual interfaces, enhancing usability particularly for elderly and special-needs customers.

why choose
MuRong SES ?

ball ball
Cost Reduction

Cost Reduction

• Real-time remote operation and maintenance (O&M) significantly reduce manual inspections, minimize downtime through proactive fault analysis, and automatic repairs, thereby lowering maintenance costs.
• Centralized multi-vendor device management minimizes labor demands through a unified management platform.

Enhanced Transaction Security

Enhanced Transaction Security

• Integrated risk control engines provide dynamic monitoring capabilities, promptly identifying and preventing fraudulent activities and security breaches.

Superior User Experience

Superior User Experience

• Facilitates innovative transaction methods such as QR code withdrawals, mobile appointment-based transactions, and cardless services, streamlining operations and boosting user satisfaction.
• Combines intuitive voice interaction with visual interfaces, enhancing usability particularly for elderly and special-needs customers.

Key features
of
MuRong SES

ball

Unified Platform

Offers a centralized platform for unified management of transactions and operations, supporting rapid development and deployment of new service integrations.

Multi-Vendor Support

Incorporates pre-installed standard communication protocols, enabling swift onboarding and centralized management of equipment from major vendors.

Multi-Device Compatibility

• Supports diverse self-service equipment including ATMs, Cash Deposit Machines (CDMs), Cash Recycling Systems (CRSs), card dispensers, receipt printers, and more.

Flexible Product Configuration

Enables branch-specific customization such as tailored financial products and value-added services.

Agile Development

Utilizes standardized frameworks for streamlined customization, rapid testing, and iterative development, ensuring agile responsiveness to evolving business needs.

Key features
of
MuRong SES

ball

Unified Platform

Offers a centralized platform for unified management of transactions and operations, supporting rapid development and deployment of new service integrations.

Multi-Vendor Support

Incorporates pre-installed standard communication protocols, enabling swift onboarding and centralized management of equipment from major vendors.

Multi-Device Compatibility

• Supports diverse self-service equipment including ATMs, Cash Deposit Machines (CDMs), Cash Recycling Systems (CRSs), card dispensers, receipt printers, and more.

Flexible Product Configuration

Enables branch-specific customization such as tailored financial products and value-added services.

Agile Development

Utilizes standardized frameworks for streamlined customization, rapid testing, and iterative development, ensuring agile responsiveness to evolving business needs.

Benefits

Benefits
codeFlow

Rapid Implementation
& Optimal ROI

Rapid Implementation & Optimal ROI

MuRong SES supports multiple international standard protocols, facilitating swift deployment and seamless integration with existing systems, equipment, and business processes. This ensures smooth transitions from legacy systems, significantly reduces
implementation costs, and maximizes return on investment
(ROI).

Operational Efficiency Enhancement

Operational Efficiency Enhancement

Provides a centralized management platform with unified control and real-time monitoring capabilities. MuRong SES efficiently manages operator permissions, device parameters, and transaction workflows using lightweight agent technology for cross-platform monitoring. It generates multidimensional analytical reports to enhance operational efficiency, strengthen risk control, and support informed decision-making.

Innovation-Driven Business Growth

Innovation-Driven Business Growth

MuRong SES features exceptional scalability and openness, enabling rapid adoption of cutting-edge technologies such as AI and biometrics. The system's flexible performance scaling supports ongoing business growth. Additionally, by offering differentiated services like QR code withdrawals, phone-based appointments, and intelligent customer service, MuRong SES empowers banks to swiftly launch innovative products, seize new market opportunities, and drive sustainable revenue growth.

Benefits

Benefits
codeFlow

Rapid Implementation
& Optimal ROI

Rapid Implementation & Optimal ROI

MuRong SES supports multiple international standard protocols, facilitating swift deployment and seamless integration with existing systems, equipment, and business processes. This ensures smooth transitions from legacy systems, significantly reduces
implementation costs, and maximizes return on investment
(ROI).

Operational Efficiency Enhancement

Operational Efficiency Enhancement

Provides a centralized management platform with unified control and real- time monitoring capabilities. MuRong SES efficiently manages operator permissions, device parameters, and transaction workflows using lightweight agent technology for cross-platform monitoring. It generates multidimensional analytical reports to enhance operational efficiency, strengthen risk control, and support informed decision-making.

Innovation-Driven Business Growth

Innovation-Driven Business Growth

MuRong SES features exceptional scalability and openness, enabling rapid adoption of cutting-edge technologies such as AI and biometrics. The system's flexible performance scaling supports ongoing business growth. Additionally, by offering differentiated services like QR code withdrawals, phone-based appointments, and intelligent customer service, MuRong SES empowers banks to swiftly launch innovative products, seize new market opportunities, and drive sustainable revenue growth.